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Digital divide. --- Divide, Digital --- GDD (Global digital divide) --- Global digital divide --- Information society

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COVID-19 Pandemic, 2020 --- -Digital divide. --- Social aspects. --- Divide, Digital --- GDD (Global digital divide) --- Global digital divide --- Information society --- Epidemics

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"The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels."--Page 4 of cover.

Internet in public administration --- Digital divide --- Divide, Digital --- GDD (Global digital divide) --- Global digital divide --- Information society --- Digital government --- E-government --- Electronic government --- Online government --- Public administration

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Information and communication have always opened opportunities for the poor to earn income, reduce isolation, and respond resiliently to emergencies. With mobile phone use exploding across the developing world, even marginalized communities are now benefiting from modern communication tools. This book explores the impacts of this unprecedented technological change. Drawing on unique household surveys undertaken by research networks active in 38 developing countries, it helps to fill knowledge gaps about how the poor use information and communication technologies (ICTs). How have they benefited

Mass communications --- Computer. Automation --- Developing countries --- Information technology --- Technological innovations --- Digital divide --- Technology and state --- Divide, Digital --- GDD (Global digital divide) --- Global digital divide --- Information society --- Economic aspects

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The acceleration in science, technology, communication, and production that began in the second half of the twentieth century— developments which make up the concept of the “digital”—has brought us to what might be the most contradictory moment in human history. The digital revolution has made it possible not only to imagine but to actually realize a world in which social inequality and poverty are vanquished. But instead these developments have led to an unprecedented level of accumulation of private profits. Rather than the end of social inequality we are witness to its global expansion.Recent cultural theory tends to focus on the intricate surface effects of the emerging digital realities, proposing that technological advances effect greater cultural freedom for all, ignoring the underpinning social context. But beneath the surfaces of digital culture are complex social and historical relations that can be understood only from the perspective of a class analysis which explains why the new realities of the “digital condition" are conditioned by the actualities of global class inequalities. It is no longer the case that "technology" can take on the appearance of a simple or neutral aspect of human society. It is time for a critique of the digital times.In The Digital Condition, Rob Wilkie advances a groundbreaking analysis of digital culture which argues that the digital geist—which has its genealogy in such concepts as the “body without organs,” “spectrality,” and “différance”—has obscured the implications of class difference with the phantom of a digital divide. Engaging the writings of Hardt and Negri, Poster, Deleuze and Guattari, Derrida, Haraway, Latour, and Castells, the literature and cinema of cyberpunk, and digital commodities like the iPod, Wilkie initiates a new direction within the field of digital cultural studies by foregrounding the continuing importance of class in shaping the contemporary.

Information superhighway --- Computers --- Digital divide. --- Information technology --- Divide, Digital --- GDD (Global digital divide) --- Global digital divide --- Information society --- Social aspects. --- Social aspects .